Phone Call Management
Never Miss a Patient Call with OmniAI
OmniAI is the AI voice agent that manages your clinic's entire phone line. It answers, schedules, triages, and documents every call directly in your EHR, then texts the patient a confirmation and emails the details when they need them in writing, so your front desk can focus on the patients in the room.
01:04
Omni AI
On call
Jane Doe
Booked via Omni AI · 2 min ago
- Just nowAppointment rescheduled → Thu 2:00 PMSynced
- 9:38 AMCall summary added to chart
- YesterdayLisinopril 10 mg refill approved
- Mar 12Follow-up visit completed
From an Early Deployment
Real Numbers, Not Projections
Measured during an early deployment: actual usage, not projections.
100%
Answering rate
2 min 16 s
Average time per call
660+ min
Staff minutes saved
What It Handles
How OmniAI Helps
Answer Every Call, 24/7
OmniAI picks up every inbound call instantly, day or night. No more voicemail, no more hold music, no more missed patients or lost revenue.
Scheduling & Refills
Patients can book, reschedule, or cancel appointments and request prescription refills through natural conversation, written straight into your EHR and confirmed by SMS.
Smart Routing & Triage
Clinically validated protocols route urgent cases to the right staff in seconds and escalate emergencies, while routine requests are handled end to end.
Connected to Your EHR
Every Call, Transcribed and Documented
OmniAI captures a full transcript of every conversation, confirms details like patient names back to the caller, and summarizes the outcome. Each call can be played back, reviewed, and linked to the right doctor, with notes written into your EHR automatically.
- Natural, human-like conversations with spell-back confirmation
- Full transcript and audio playback for every call
- Summaries and outcomes linked to the patient and doctor
- Confirmation sent by SMS, or by email when the patient needs it in writing
Operational Value
Relief for an Overwhelmed Front Desk
Many patients who reach voicemail never call back. OmniAI ensures every call is answered and resolved, helping recover lost revenue and reducing the burnout that drives staff turnover, at about a tenth of the cost of a front-desk hire.
Zero Calls to Voicemail
Every inbound call is answered on the first ring and either resolved end to end or routed to the right person, so no patient is ever left waiting.
24/7
Always-on call coverage
0
Calls sent to voicemail
Instant
Pickup on every ring
Expected Results
Projected Call Capture Rate
Based on pilot deployment projections
- With OmniAI100 of 100 answered
- A typical front desk62 of 100 answered
100 − 62 = 38 per 100 calls
Projected from early-deployment call logs.
What You Can Do
What You Can Do with OmniAI
Plain and simple, here is what OmniAI does for your front desk.
- Answer every inbound call 24/7, with no voicemail or hold music
- Let patients book, reschedule, or cancel appointments by voice
- Take prescription refill requests and route them for approval
- Triage symptoms and escalate urgent calls to the right staff
- Automatically write call notes and outcomes back to your EHR
- Text a confirmation SMS after every call, and email the details when needed
- Send appointment reminders to cut no-shows
- Review a live dashboard of every call and its resolution
- Answer common questions about hours, location, and insurance
Ready to answer every call?
See how OmniAI can take phone call management off your front desk's plate while improving patient access.