Never Miss a Patient Call with OmniAI
OmniAI is the AI voice agent that manages your clinic's entire phone line. It answers, schedules, triages, and documents every call directly in your EHR, so your front desk can focus on the patients in the room.
Currently in early production — deployed and tested in a live clinical setting
From a Live Deployment
Real Numbers from the Clinic Floor
125
Calls Handled
1.83 min
Average Time per Call
228.9 min
Staff Minutes Saved
What It Handles
How OmniAI Helps
Answer Every Call, 24/7
OmniAI picks up every inbound call instantly, day or night. No more voicemail, no more hold music, no more missed patients or lost revenue.
Scheduling & Refills
Patients can book, reschedule, or cancel appointments and request prescription refills through natural conversation, written straight into your EHR.
Smart Routing & Triage
Clinically validated protocols route urgent cases to the right staff in seconds and escalate emergencies, while routine requests are handled end to end.
Operational Value
Relief for an Overwhelmed Front Desk
Many patients who reach voicemail never call back. OmniAI ensures every call is answered and resolved, helping recover lost revenue and reducing the burnout that drives staff turnover.
Zero Calls to Voicemail
Every inbound call is answered on the first ring and either resolved end to end or routed to the right person, so no patient is ever left waiting.
24/7
Always-On Call Coverage
0
Calls Sent to Voicemail
Instant
Pickup on Every Ring
Expected Results
Projected Call Capture Rate
Based on pilot deployment projections
Inside OmniAI
Every Call, Transcribed and Documented
OmniAI captures a full transcript of every conversation, confirms details like patient names back to the caller, and summarizes the outcome. Each call can be played back, reviewed, and linked to the right doctor, with notes written into your EHR automatically.
- Natural, human-like conversations with spell-back confirmation
- Full transcript and audio playback for every call
- Summaries and outcomes linked to the patient and doctor
What You Can Do
What You Can Do with OmniAI
Plain and simple, here is what OmniAI does for your front desk.
- Answer every inbound call 24/7, with no voicemail or hold music
- Let patients book, reschedule, or cancel appointments by voice
- Take prescription refill requests and route them for approval
- Triage symptoms and escalate urgent calls to the right staff
- Automatically write call notes and outcomes back to your EHR
- Send appointment confirmations and reminders to cut no-shows
- Review a live dashboard of every call and its resolution
- Answer common questions about hours, location, and insurance